Shipping policy
At The Nail Supplier, we are committed to delivering your products quickly and securely. Our shipping options are designed to suit various needs, whether you're ordering for personal use or for your business. Please review the details below for information about our available shipping methods, costs, and estimated delivery times.
Processing Time:
- Orders are typically processed within 1–2 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order is processed, you will receive an email confirmation with tracking information.
Shipping Methods and Estimated Delivery Times:
We offer the following shipping methods for domestic orders:
- UPS Ground: Delivery within 3–7 business days (based on your location).
- Ground Saver: Delivery within 3–7 business days (typically a more affordable option for certain regions).
- USPS Priority Mail: Delivery within 1–3 business days (based on your location).
- UPS 3-Day Select: Guaranteed delivery within 3 business days.
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USPS Ground Advantage: Delivery within 2–5 business days.
Please note that delivery times are estimates and may vary depending on your location, weather conditions, and any unforeseen delays by the carrier.
Shipping Costs:
Shipping costs are calculated at checkout based on the delivery address and shipping method chosen. You will be able to view the shipping cost before completing your purchase.
Free Shipping: We offer free standard shipping on orders over $75 (within the [U.S./specific regions]).
International Shipping: We offer international shipping to select countries. International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment directly through the carrier's website.
Shipping Restrictions:
We currently ship to [list of countries or regions you ship to].
Some products may have shipping restrictions based on local regulations, and may not be available for international shipping.
Lost or Damaged Packages:
Although we take great care in preparing and shipping your order, packages may occasionally be delayed, lost, or damaged during transit. If your order is lost or damaged, please contact our customer service team at [customer service email] for assistance. We will work with the carrier to resolve the issue.
Incorrect Address:
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at orders@thenailsupplier.com.
Returns and Exchanges:
Please refer to our Return Policy for information on returning or exchanging items.