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Return Policy

The Nail Supplier Return Policy

At The Nail Supplier, your satisfaction is our priority! If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below to ensure a smooth process:

Eligibility for Returns

  1. Timeframe: Returns are accepted within 14 days of receiving your order.
  2. Condition: Products must be unused, unopened, and in their original packaging.
  3. Exclusions: The following items cannot be returned:
    • Opened or used nail polishes, gel polishes, or liquids (due to hygiene reasons).
    • Clearance or sale items.
    • Custom or personalized products.

How to Initiate a Return

  1. Contact Us: Email us at support@thenailsupplier.com with your order number, the product(s) you want to return, and the reason for the return.
  2. Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping

  • Customer Responsibility: Customers are responsible for the return shipping cost.
  • Original Condition: Please pack the items securely to avoid damage during transit.
  • Return Address: Details will be provided with your RMA.

Refunds

  1. Processing Time: Refunds will be processed within 7 business days of receiving the returned item.
  2. Original Payment Method: Refunds will be issued to your original payment method.
  3. Restocking Fee: A 15% restocking fee may apply for large or wholesale orders.

Exchanges

  • Exchanges are accepted for defective or damaged items. Contact us within 48 hours of receiving your order to arrange an exchange.

Damaged or Defective Items

If your order arrives damaged or defective:
  1. Email us within 48 hours of delivery with photos of the damaged item and packaging.
  2. We will offer a replacement or full refund, including shipping costs for damaged/defective items.

Non-Delivery Issues

If you do not receive your order within the estimated delivery time:
  1. Contact us to initiate an investigation with the shipping carrier.
  2. Depending on the outcome, we may offer a replacement or refund.