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Refund Policy

The Nail Supplier Refund Policy

At The Nail Supplier, we aim to ensure our customers are happy with their purchases. However, we understand that there might be situations requiring a refund. Please read our refund policy carefully:

Refund Eligibility

  1. Returned Products: Refunds are available for products returned in compliance with our Return Policy.
    • Products must be unopened, unused, and in original packaging.
  2. Damaged or Defective Items: If you received a damaged or defective item, you are eligible for a full refund, including shipping costs.

Refund Process

  1. Submit a Request: Email us at support@thenailsupplier.com with your order number and details about your refund request. For damaged or defective items, include photos as evidence.
  2. Approval: Once your request is approved, you will receive confirmation via email.
  3. Processing Time: Refunds are typically processed within 7 business days after the returned item is received and inspected.

Refund Methods

  • Original Payment Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time by Bank: Please allow up to 7-10 business days for your bank or card issuer to reflect the refund in your account.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:
  • Returned items that are opened, used, or not in their original condition.
  • Clearance, sale, or final-sale items.
  • Orders reported as lost or damaged more than 30 days after delivery.

Partial Refunds

In some cases, partial refunds may be granted:
  • If items are returned with missing parts or are not in original condition.
  • For orders involving wholesale or bulk purchases, a 15% restocking fee may apply.

Cancellations and Refunds

  1. Before Shipment: Orders canceled before shipment will be fully refunded.
  2. After Shipment: If an order is canceled after shipment, you will need to initiate a return, and the shipping cost will not be refunded.

Shipping Costs

  • Non-Refundable: Shipping costs for returns are non-refundable, except for defective or damaged items.
  • Refund for Damaged Items: We will cover the shipping costs for returning defective or damaged items.