The Nail Supplier Refund Policy

Refund Eligibility

1. Returned Products: Refunds are available for products returned in compliance with our Return Policy.
• Products must be unopened, unused, and in original packaging.
2. Damaged or Defective Items: If you received a damaged or defective item, you are eligible for a full refund, including shipping costs.

Refund Process

1. Submit a Request: Email us at orders@thenailsupplier.com with your order number and details about your refund request. For damaged or defective items, include photos as evidence.
2. Approval: Once your request is approved, you will receive confirmation via email.
3. Processing Time: Refunds are typically processed within 7 business days after the returned item is received and inspected.

Refund Methods

• Original Payment Method: Refunds will be issued to the original payment method used at checkout.
• Processing Time by Bank: Please allow up to 7-10 business days for your bank or card issuer to reflect the refund in your account.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Returned items that are opened, used, or not in their original condition.
• Clearance, sale, or final-sale items.
• Orders reported as lost or damaged more than 30 days after delivery.

Partial Refunds

In some cases, partial refunds may be granted:

• If items are returned with missing parts or are not in original condition.
• For orders involving wholesale or bulk purchases, a 15% restocking fee may apply.

Cancellations and Refunds

1. Before Shipment: Orders canceled before shipment will be fully refunded.
2. After Shipment: If an order is canceled after shipment, you will need to initiate a return, and the shipping cost will not be refunded.

Shipping Costs

• Non-Refundable: Shipping costs for returns are non-refundable, except for defective or damaged items.
• Refund for Damaged Items: We will cover the shipping costs for returning defective or damaged items.